Customer Service

Loyalty Program

In New Yaohan, we believe in passionate service and credibility. In order to fulfill explicit and implied promises to you and even go beyond your expectation, we have introduced the unique VIP program. Today, we have over 220,000 members from around the world. Enter to see the many privileges for members and become our VIP member today!

Know More

ICBC New Yaohan Visa Card

We always try our best to reward our loyal customers. We cooperate with ICBC to co-brand New Yaohan Visa Credit Card. Enjoy the many benefits by spending with this Visa Card for a substantial rebate program!

Know More

Free Delivery

11:30 - 14:00, 15:00 - 20:00

Monday - Sunday (Exclude Public Holidays)

upon spending over MOP 200 in single transaction in the supermarket on the 7th floor (except spending on wet goods, fruits and vegetables);
upon spending over MOP 300 of electrical products in single transaction on the 6th floor or 8th floor;
upon spending over MOP 300 of bedding in single transaction on the 4th floor.

Parking

Floor : B1 – B3

Fee : MOP 20 / hour

Availability:
238 private car parkings
4 disabled parkings (on B1 floor)
138 motorcycle parkings

Opening hours: 08:45 a.m. – 12:00 a.m.

Enquiry: (853)2872 5338

Free Parking Policy

Free Parking Policy
and Parking Fees

If you have spent MOP 200, you can enjoy 1 hour of free parking; if you have spent MOP 400 or above, you can enjoy 2 hours of the service! We accept five kinds of machine-printed receipts as the official receipts. Please present either one of the below receipts to redeem the offer:

Receipt printed by New Yaohan cash register
Receipt issued by the Electrical Appliances Department including the receipt of deposit payment and the receipt of balance payment
Receipt issued by Angela’s Cafe
Receipt issued by Lafayette Cake Shop
Challenger Parking Ticket (1 ticket for 1-hour free service. Maximum usage of 2 tickets)

If you have spent MOP 200 or above in single transaction, you can present the single receipt to redeem a 1-hour free parking.
Only a single transaction of MOP 200 or above is eligible for free parking. E.g. If you show two printed receipts and the sum of the amounts is MOP 200, you are unable to enjoy the service.
You can enjoy a maximum of 2-hour free parking if you present a single receipt of MOP 400 or above.
Enjoy a 1-hour free parking by presenting one Challenger Parking Ticket. You will get a 2-hour free parking if you present one printed receipt with MOP 200 or above together with one Challenger Parking Ticket.
The mixed usage of Challenger Parking Tickets and a single receipt of MOP 400 or above, can be entitled for a maximum of 4-hour free parking service.
Before departure, please bring your parking card and the single receipt to the parking lot toll on the B1 floor. You will then get a stamp as a proof of the free service and complete the departure procedure there.
The printed receipts issued by New Yaohan’s outlet at the Macau Maritime Ferry Terminal or Kid’s Cavern in Sands Shoppes Macao are not eligible for the aforementioned free parking service.

Carrying Service

When you are in need, our staff is happy to carry the bags for you.

Clothes Mending Service

You can enjoy free modification and mending service if you purchase regular-priced clothes at New Yaohan.

Packaging Service

Feel free to ask for our free packaging service if you made a purchase in New Yaohan. Please provide receipt to make the request.

FAQ

What kind of benefits could I get by registering a VIP Membership Card?

1) You can redeem cash coupons according to the accumulated points in your VIP Card every year. The total VIP shopping points required will be announced at the beginning of the following year.

2) New Yaohan's latest promotion message will be sent directly to you by SMS.

3) Enjoy 5% discount when you buy designated regular priced electrical appliances with cash while presenting your VIP card; enjoy 3% discount when you buy designated regular priced electrical appliances by cards while presenting your VIP card (except mobile phones, computer products, BOSE products, discounted products and Apple products).

How many VIP shopping points should I collect to redeem cash coupon?

The requirement would not be the same in every year. The accounts will be settled by the end of each year and the requirement is then set.

When is the yearly VIP DAY?

New Yaohan's VIP DAY is usually held in June and November. Once the details are confirmed, we will notify our VIP members the date and promotion by SMS.

Where can I buy New Yaohan cash coupon?

You can buy New Yaohan cash coupon at the service counter on the 13th floor. The values range from MOP 500, MOP 100, MOP 50 to MOP 10.

Is Wi-Fi available in New Yaohan?

The name of our Wi-Fi account is New Yaohan. Once you have turned on the mobile data or roaming data on your phone, choose our Wi-Fi account and input your mobile number. You will then get a code to access our Wi-Fi.

Where can I find your packaging service counter?

Please visit the 5th floor for the packaging service. You can purchase your favorite wrapping paper or gift box with ribbon at the counter.

Which currency does New Yaohan accept?

New Yaohan accepts cash payment in MOP, HKD and RMB. However, we do not accept cash value less than RMB 10.

What is the minimum spending amount for card payment?

New Yaohan accepts card payment by Visa, Master, AE, JCB, Union Pay, Quick Pass, China Guangfa Bank Mobile Pay, Alipay and MacauPass. There is no minimum spending limit to use the cards. If you would like to spend MOP 20,000 in New Yaohan and pay by card, please show your identity document for verification.

Is there any age limit to apply New Yaohan VIP membership?

A person must be 18 years old or above to register for New Yaohan VIP Membership Card. The applicant must fill in the submission form and present the true copy of identity document to the staff. When certain procedures are done, successful applicant can get the card right away without any application fee.

How much is the parking fee per hour in New Yaohan's car park?

New Yaohan's parking fee is MOP 20 per hour and so on. If you have spent MOP 200, you can enjoy 1 hour of free parking; if you have spent MOP 400 or above, you can enjoy 2 hours of the service.

Contact Us